Studio

Built for first-shift confidence

Easeo Digital started in Gyeongsangnam-do to give career starters ticket practice before they sit in a live queue — not slide decks alone.

Principles

Repeatable workflows

Every module ends with a checklist you can paste into your desk tools.

Honest scope

We state what is not included — no implied job placement.

Practice over slides

At least 60% of cohort hours are labs or role-play.

Regional context

Examples reflect Korean SME desks, phone formats, and business hours.

Timeline

2019 — First cohort: Launched ticket-queue lab with 18 career starters in Gyeongsangnam-do.

2022 — Hybrid delivery: Added remote desk modules and KR-timezone evening labs.

2025 — Expanded mentor bench: Grew to 14 instructors across ticket, device, and communication tracks.

Team (14)

Min-jun Park

Support instructor

Queue operations and escalation design.

Sora Kim

Support instructor

Device lifecycle and hybrid rollouts.

Eun-woo Choi

Troubleshooting mentor

Network and identity diagnostics.

Ara Han

Communication coach

User-facing tone and de-escalation.

Ji-hye Lee

Admissions advisor

Cohort placement and prerequisites.

Noah Berg

Troubleshooting mentor

Remote tooling and shift handovers.

Mina Okada

Communication coach

Chat and email template design.

Ravi Patel

Support instructor

Security-aware support workflows.

Hana Suzuki

Admissions advisor

Corporate cohort coordination.

Leo Martins

Troubleshooting mentor

Printer and peripheral clinics.

Yuri Volkov

Support instructor

Documentation and KB standards.

Chloe Nguyen

Communication coach

Role-play facilitation.

Dae-hyun Kim

Admissions advisor

Refund and enrollment questions.

Emma Walsh

Support instructor

Capstone grading and rubrics.