Process
From inquiry to capstone
1
Discovery call
20 minutes — fit, schedule, prerequisites.
2
Sandbox access
Queue + templates within 24h of payment confirmation.
3
Live labs
Role-plays, mentor rubrics, KST evening blocks.
4
Capstone + certificate
Multi-step ticket closure where applicable.
Before Easeo
- Unclear triage steps
- Anxiety on live calls
- Scattered notes
After cohort
- Checklist-driven diagnostics
- Template-backed comms
- Documented handoffs