Easeo Digital

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All courses

Search and filter entry-level support tracks. Prices in KRW are informational — request enrollment via Contact.

13 courses

Ticket Queue Foundations coverTicket Queue FoundationsLearn triage labels, priority rules, and clean handoffs in a simulated helpdesk queue.₩310,000
→Device Setup Studio coverDevice Setup StudioImage, enroll, and verify endpoints with checklists built for first-line support.₩280,000
→Troubleshooting Playbooks coverTroubleshooting PlaybooksStructured diagnostics for network, account, and application issues without guesswork.₩420,000
→User Support Communication Lab coverUser Support Communication LabTemplates and tone drills for calm, clear conversations under pressure.₩210,000
→Remote Desk Operations coverRemote Desk OperationsRun a distributed helpdesk shift with screen-share etiquette and async updates.₩350,000
→Network Basics for Support coverNetwork Basics for SupportDNS, DHCP, and Wi-Fi symptoms explained for frontline responders.₩390,000
→Escalation Paths & Ownership coverEscalation Paths & OwnershipDefine ownership, timelines, and stakeholder updates when issues leave L1.₩260,000
→Support Documentation Craft coverSupport Documentation CraftWrite KB articles and internal runbooks that teammates actually use.₩300,000
→Soft Skills for Service Desks coverSoft Skills for Service DesksEmpathy, boundaries, and professionalism when users push back.₩210,000
→Security Awareness for L1 coverSecurity Awareness for L1Spot phishing, verify identity, and protect credentials during support calls.₩240,000
→Mobile & BYOD Support coverMobile & BYOD SupportEnroll mobile devices, troubleshoot mail sync, and guide BYOD policies.₩340,000
→Printer & Peripherals Clinic coverPrinter & Peripherals ClinicDrivers, spoolers, and USB quirks — the tickets that eat your afternoon.₩230,000
→Active Directory Essentials for Support coverActive Directory Essentials for SupportAccounts, groups, and lockouts — what L1 needs without touching the schema.₩1,090,000
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