Career path
Begin an IT Support Career Path
A structured entry into L1 support — built around tickets, devices, and user communication.
Ticket queue
[TICKET-1042] VPN disconnect — user: [email protected] — Priority: P2 [TICKET-1043] New laptop enrollment — user: park.s — Priority: P3 [TICKET-1044] Printer offline — floor 2 — Priority: P3
Labs rotate queue scenarios weekly. You practice triage labels before touching tools.
Support scenarios
Password lockout
Verify identity, reset within policy, document in ticket.
VPN drop
DNS flush decision tree + escalation criteria.
Angry caller
Tone ladder + boundary phrases from communication lab.
Quick-start roadmap
