User Support
User Support Communication Lab
Practice de-escalation, expectation setting, and follow-up emails. Role-plays include frustrated callers and executive assistants.
₩210,000 · 2 weeks · Intensive · Live online
What is included
- Tone ladder exercises
- Live role-play sessions
- Email and chat templates
- Active listening markers
- Difficult user scenarios
- Feedback from communication coaches
Outcomes
- Deliver a three-sentence status update users trust
- De-escalate without over-promising
- Close chats with clear next steps
Ara Han
Communication coach; background in hospitality and IT service.
FAQ
English materials; Korean glossaries provided for key phrases.
Reviews
The tone ladder from week one is taped next to my monitor — cheesy but it works on angry callers.
— Yuna